It allows users to create, edit, and view knowledge articles to share information across the organization.
- It reduces the number of errors that are made by team member and you can avoid negative feedback on their performance.
- It allows IT professionals to respond to customer needs faster and more effectively and your employees will know how to answer customer questions.
- Knowledge Management saves the amount of time that must be spent on training employees and team players will constantly receive accurate and up to date information, they will require fewer formal training sessions to continue to meet and exceed performance expectations in organisations.
Service now & Petya Ransomware:
Servicce Now noticed that Service now does not use Windows-based computers in its production environment and as well there is no direct threat to customer data hosted within Service Now’s subscription service. Nevertheless, Service Now has implemented IDS signatures, SPAM filters, and firewall rules to prevent, monitor and detect for signs of Petya attack related activities.
It recommends that all customers running Windows patch their systems for MS17-010 as soon as possible.
2. Microsoft System Center Operations Manage servers.
3. Solar winds Log and event manager servers.
The regular expressions in the Event Match Fields, embedded list match to either event fields or name value pairs in the Additional Information field.
The Guided Tour Designer allows you to build tours like the one you saw in the animation into the applications you create. In this post, I’m going to walk through the process of creating a simple guided tour for the “NeedIt” application used in the Developer Training content.
If you want to follow these steps on your own, you can fork and import the NeedIt application into your own instance. For instructions on how to do this, see the Exercise: Create the NeedIt Application from Source Control section of the Build the NeedIt Application course. After forking and importing the application, switch to the NeedItApp branch to load all of the NeedIt application artifacts. This is entirely optional, and you’re welcome to just read along as well (I’ll include plenty of screenshots).
Create a New Guided Tour
Users with the sn_tourbuilder.tour_admin or admin role can create new guided tours.
Navigate to Embedded Help > Guided Tour Designer > Create Tour.
Set the Tour Name to “NeedIt Tour”.
Set the Application Page Name to “x_58872_needit_needit”.
Specify the roles that should have access to this tour.
Click the Create button
The Guided Tour Designer interface will open and you can start building tour components.
Add Tour Steps
To add a tour step, click and drag the desired callout and drop it onto the UI element you wish to call out. In the Step Instructions dialog that opens, enter the text you want the user to see and select the trigger type you wish to use. The trigger determines when the step is “complete”. This could be triggered by entering text in an input field, clicking something, clicking the “next” button on the tour among other options.
Continue adding tour steps
You can add callouts to a number of UI components and use a variety of trigger conditions. Some examples:
The header of a record, triggered (completed) on right-click.
A form section (tab).
A module or menu in the Navigator.
Elements of the ServiceNow UI header such as the profile, search and other buttons.
Here’s what the finished NeedIt tour looks like:
Test the Tour
You can test the tour at any time by clicking the Play button in the right-hand pane of the Guided Tour Designer. This will launch the tour in a new tab. Walk through the tour steps and return to the Guided Tour Designer to continue building.
Launch the Tour as an End User
Users can launch tours by clicking the Help icon in the ServiceNow header and then clicking the Take a Tour button.
Note: this button will only show up if the user is on a form that has a tour associated with it (remember when we picked the Application Page Name earlier?).
Define the fulfillment processes those groups use to perform the work.
Request Logging and Categorization:
There you go i have covered a few aspects on Request fulfillment, we have been helping our costumers implementing Request. Should you need any assistance in getting your Request Fulfillment, contact us and we should able to help you. if you like this Blog Share and Subscribe for more such blogs your way.