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How to Overcome Communication Barriers in Offshore IT Services

Communication Barriers in Offshore IT Services


In the digital age, businesses are no longer confined by geographical boundaries. Companies worldwide are leveraging offshore IT services to gain a competitive edge. However, this global collaboration often brings along its own set of challenges, the most prominent being communication barriers. But fret not! With the right strategies and tools like ServiceNow and Kissflow, you will know how to overcome communication barriers in Offshore IT Services Let’s dive in to explore how.

Understanding the Communication Barriers

Before we delve into the solutions, it’s crucial to understand the challenges. Communication barriers in offshore IT services can stem from various factors:

  • Cultural Differences: Different countries have different work cultures, which can lead to misunderstandings.
  • Time Zone Differences: Coordinating across multiple time zones can be tricky.
  • Language Barriers: While English is commonly used in business, nuances and proficiency levels can vary.
  • Lack of Face-to-Face Interaction: Non-verbal cues play a vital role in communication. In remote setups, these are often missing.

Overcoming the Barriers

Now that we’ve identified the challenges, let’s discuss how to overcome them.

Embrace Cultural Differences

Understanding and respecting cultural differences is the first step towards effective communication. Encourage diversity and inclusion in your team. Organize cross-cultural training sessions to foster understanding and respect among team members.

Efficient Time Management

Coordinating across different time zones can be challenging but not impossible. Use project management tools like ServiceNow to keep track of tasks and deadlines. Schedule meetings at a time convenient for all team members.

Clear and Concise Communication

When it comes to language barriers, clarity is key. Encourage team members to communicate clearly and concisely. Avoid jargon and idioms that might not be familiar to everyone.

Leverage Technology

Technology can bridge the gap caused by lack of face-to-face interaction. Use video conferencing tools for meetings to catch non-verbal cues. Tools like Kissflow can streamline workflows and improve collaboration.

The Balihans Advantage

At Balihans, we understand these challenges and have the expertise to navigate them.  Although we are not officially affiliated with ServiceNow, we possess extensive knowledge of the platform and are capable of assisting you in utilizing it to its fullest potential. As partners with Kissflow, we can help you streamline your workflows and improve collaboration.

We offer offshore IT consulting services tailored to your needs. Our team is skilled at managing cultural differences, coordinating across time zones, and communicating clearly and effectively. We leverage technology to its fullest to ensure smooth and efficient workflows.


Communication barriers in offshore IT services can be challenging, but they are not insurmountable. With the help of efficient strategies and suitable tools, you can effectively tackle the obstacles that accompany offshore IT services and relish the benefits they provide.. At Balihans, we are dedicated to assisting you in navigating these challenges and reaching your business objectives.

Ready to overcome communication barriers and take your business to new heights? Contact us today!

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